Jenni Barrett
Hit or miss. I will receive push notifications for a little while and then they stop. When I check my settings, they're still set to on but I get nothing. One time the app was set to remove permissions if not used and when I changed that, the notifications came back, which is stupid because the app is used often so no permissions should have been removed. Now that setting is still off and my notifications are on but I'm getting nothing. Very frustrating. When the notifications do work,it's great
3 people found this review helpful
Reolink Digital Technology Co., Ltd.
May 15, 2024
Hello, Jenni Barrett, thank you to give us your feedback. We’re sorry your experience with Reolink products didn’t match your expectations. We’d like to learn more about your specific situation, please contact us at https://support.reolink.com/ it would be greatly appreciated. Reolink technical support will help you to troubleshoot.
valesia white
This app was working excellent at first. I don't know what happened, but now all of my cameras have a big black square box above the live view feed to where you can barely see anything. I to be able to see the whole live view feed on all of my cameras. Now I barely see half. Whatever yall did to the app, please revert back to the old version if it was updated. Not to mention, every time you go to the Reolink support center, all you ever get support from is an MF annoying Reolink Bot.
1 person found this review helpful
Reolink Digital Technology Co., Ltd.
May 18, 2024
Please check if you have set a privacy mask for your camera. Refer to: https://support-d.reolink.com/hc/en-us/articles/360003493454--How-to-Set-up-Privacy-Mask-for-Reolink-Cameras If yes, please delete the black square. If no help, please contact us at https://support.reolink.com/ Reolink technical support will help you to troubleshoot.
Bill Bartlow
This APP used to work great until the most recent update. Now I am unable to remotely access and view my cameras when I'm not on my local network. I tried the suggested response to enable UID, which it has been enabled the whole time, and it did not fix the issue. Something is broken in the new version. The whole point of having a phone app is to remotely view my cameras when I'm not at home. Please fix!
35 people found this review helpful
Reolink Digital Technology Co., Ltd.
May 2, 2024
Thanks for your feedback, and sorry for the trouble caused. The connection issue is complicated and also affected by many factors, it's hard to say what caused it without troubleshooting. Please contact our support team: https://reolink.com/contact-us/, our support team will collect more information and help you resolve it.